LevelUp Casino licence Australia: legal position and current records
Available in AU
For an Australian reader, the starting point is the Australian rule, not the existence of a licence elsewhere. LevelUp Casino has current offshore licensing evidence tied to its present operator, Novatrix SRL, but Australia prohibits providers from offering online-casino services to people in the country. Those two facts can sit side by side: an offshore licence can identify an operator and its regulatory home while still giving that operator no permission to offer prohibited casino games in Australia.
Online-casino services cannot be offered to customers in Australia
The Interactive Gambling Act 2001 makes online-casino services a prohibited interactive gambling service category when they are offered to customers in Australia. The Australian Communications and Media Authority, or ACMA, enforces that federal framework. Level Up was also specifically named in an ACMA enforcement action in 2022, when Dama N.V. was the provider associated with the service.
ACMA found that Dama N.V. contravened subsections 15(2A) and 15AA(3) of the Act by providing prohibited and unlicensed interactive gambling services to customers physically present in Australia. That enforcement history matters because it is about the Level Up service itself, not merely a general statement about offshore casinos.
ACMA’s register of licensed interactive wagering providers does not list LevelUp or levelupcasino.com. More importantly, that register is designed for lawful wagering services such as licensed betting products; it is not a route by which an online casino can become lawful. There is no Australian online-casino licence that can convert the prohibited casino service into a permitted offer for Australian customers.
| Question | Australian position | Practical consequence |
|---|---|---|
| Can an online casino be licensed locally for Australian customers? | Online-casino services are prohibited to be offered to people in Australia. | An offshore casino licence does not provide Australian permission. |
| Is LevelUp in the licensed wagering register? | No LevelUp / levelupcasino.com entry is listed. | The wagering register should not be read as an online-casino approval list. |
| Has ACMA acted against the Level Up service? | Yes. ACMA issued a formal warning to Dama N.V. in 2022 covering Level Up among the named casino services. | The Australian restriction is not hypothetical in LevelUp’s history. |
If your main question is about how the product handles cards, e-wallets or crypto, the separate payment-method guide covers those mechanics without mixing them into the regulatory analysis.
The 2022 ACMA action belongs to the former Dama N.V. operation
The operator history needs a date attached to it. The ACMA formal warning was issued on 27 April 2022 to Dama N.V., which was then identified as the provider of Level Up Casino. The current operator evidence instead names Novatrix SRL, a Costa Rica company. That change of operator does not erase the earlier enforcement event, but it prevents the old Dama N.V. details from being presented as though they describe the present corporate structure.
- April 2022: ACMA issued a formal warning to Dama N.V. covering Level Up and several other casino services for breaches of the Interactive Gambling Act.
- Current operator: LevelUp’s present operator evidence names Novatrix SRL, with Costa Rica company registration 3-102-893958.
- Current Anjouan record: Novatrix SRL holds B2C licence ALSI-202508056-FI2, issued 25 August 2025 and expiring 24 August 2027, with levelupcasino.com explicitly included among the covered domains.
- Current Tobique record: Novatrix SRL appears on the Tobique Gaming Commission B2C holder list through 13 March 2027.
The timeline is useful because licence pages on the web can lag behind operator changes. An older reference to Dama N.V. or Curaçao can describe a previous stage of the brand without being the right basis for describing the current licence structure. Current operator and register records should be kept separate from the historical ACMA finding rather than blended into one label.
Current offshore records point to Anjouan and Tobique
The strongest current domain-level record is the Anjouan Gaming licence. Novatrix SRL is listed under B2C licence ALSI-202508056-FI2, with status shown as valid, an issue date of 25 August 2025 and expiry on 24 August 2027. The register explicitly includes levelupcasino.com among the domains covered by that licence. This is the clearest current match between the operator, licence and LevelUp domain.
Tobique Gaming Commission separately lists Novatrix SRL as a B2C licence holder through 13 March 2027. LevelUp’s current footer states E-gaming licence No. 0000002 issued by Tobique Gaming Commission. The public Tobique holder list includes Novatrix SRL as a B2C licence holder without showing the LevelUp domain or licence number in the same holder row. The company-level entry and the number shown by the brand therefore provide different levels of detail.
An Estonian licence claim does not have a matching official Estonian register entry here, so it should not carry the same weight as the direct Anjouan domain match.
Older records still associate LevelUp with Dama N.V. and Curaçao 8048/JAZ or later Curaçao references. Current operator evidence names Novatrix SRL, and the Anjouan register covers levelupcasino.com under Novatrix. The older Curaçao references are therefore best read as legacy information rather than as the current licensing basis.
| Record | What it links | How to read it |
|---|---|---|
| Anjouan Gaming | Novatrix SRL, ALSI-202508056-FI2, levelupcasino.com | Current direct operator-and-domain match; valid through 24 August 2027. |
| Tobique Gaming Commission | Novatrix SRL B2C holder through 13 March 2027 | Current company-level public holder entry; LevelUp states licence No. 0000002. |
| Estonia claim | An Estonia licence claim appears without a matching official register entry | Lower-confidence claim than the direct Anjouan domain match. |
| Older Curaçao references | Dama N.V. / 8048/JAZ and later references | Legacy material that should not replace the current Novatrix records. |
None of these offshore records changes the Australian prohibition. Their practical use is narrower: they help identify the present operator, the licensing bodies it is connected with, and the jurisdictional route that may matter for an operator-level complaint.
Australian consumer protection and BetStop have different scopes
For a person in Australia, ACMA is the federal authority responsible for enforcing the Interactive Gambling Act. That gives ACMA a role when the issue is the provision or promotion of a prohibited interactive gambling service. It does not turn ACMA into the adjudicator of every account-balance or contractual dispute with an offshore casino.
Offshore licensing can provide a separate regulatory contact for complaints about an operator’s conduct under that offshore framework. The practical limitation is jurisdiction: Anjouan or Tobique oversight is not Australian consumer protection, and an offshore licence does not create a local Australian casino-licensing relationship. If a dispute involves substantial funds or legal rights, independent legal advice may be more appropriate than assuming one regulator can resolve every part of the problem.
BetStop also needs to be understood by scope. It is Australia’s national self-exclusion register for licensed online and phone wagering providers. It does not apply to illegally provided online-casino games. Registering with BetStop can therefore be a powerful control for participating licensed wagering services without being a universal technical block against prohibited offshore casino sites.
- Use ACMA information when the concern is whether an interactive gambling service may be provided to customers in Australia.
- Use BetStop for self-exclusion from participating licensed online and phone wagering providers.
- Do not assume BetStop covers offshore online-casino games that sit outside the licensed wagering system.
- For gambling harm or loss of control, Gambling Help Online and the National Gambling Helpline provide free, confidential support 24/7.
The account side still matters operationally. Verification and payment ownership can affect how a balance dispute develops, so keeping identity and payment records consistent is useful. The account and verification section explains the documents LevelUp may request before a withdrawal.
A dispute path starts by separating the issue you are trying to solve
A complaint about a prohibited service being offered in Australia is different from a complaint about a withdrawal, identity check or application of account terms. Mixing those questions can send the complaint to the wrong place. A practical sequence is to identify the issue first, preserve the relevant records, and then use the route that matches the problem.
- Preserve the transaction and account record. Keep deposit and withdrawal references, copies of messages, the terms relied on, and any verification requests. This is useful whether the next contact is the operator, an offshore licensing body or an adviser.
- Raise the account-specific issue with the operator. Give a concise chronology and the exact outcome you are seeking. Avoid relying on a general reputation score as evidence for an individual balance dispute.
- Use ACMA for the Australian service-provision issue. ACMA’s role is tied to enforcement of the Interactive Gambling Act, including prohibited interactive gambling services.
- Use the relevant offshore licensing channel for licence-framework complaints. Current records connect Novatrix SRL with Anjouan and Tobique. Those routes concern the offshore operator framework; they are not substitutes for Australian legal remedies.
- Get specialist advice when the stakes justify it. Complex balance, contract or tax questions can depend on individual facts. A qualified Australian professional can assess rights and obligations that a general information page cannot determine.
For gambling-related harm rather than a regulatory complaint, use the support route designed for that purpose. Gambling Help Online offers free, confidential and anonymous support across Australia, and the National Gambling Helpline is available on 1800 858 858. Both are available 24/7.
Questions about LevelUp licensing in Australia
Can LevelUp Casino legally offer online-casino games to people in Australia?
No. Online-casino services are a prohibited interactive gambling service category in Australia. ACMA also found in 2022 that the Level Up service, then provided by Dama N.V., contravened the Interactive Gambling Act.Does an offshore licence make LevelUp Casino lawful for Australian customers?
No. Offshore licensing records can describe the operator and the domains covered by those licences, but they do not override the Australian prohibition on providing online-casino services to people in Australia.What current offshore licence records are linked to LevelUp Casino?
Anjouan Gaming lists Novatrix SRL under B2C licence ALSI-202508056-FI2 and explicitly includes levelupcasino.com. Tobique Gaming Commission also lists Novatrix SRL as a B2C licence holder through 13 March 2027; the LevelUp footer states licence number 0000002.Does BetStop block LevelUp Casino?
BetStop is the national self-exclusion register for licensed online and phone wagering providers. Its scope does not extend to illegally provided online-casino games, so it should not be treated as a blocking mechanism for prohibited offshore casino services.
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Australian rules remain the boundary around LevelUp’s offshore records
LevelUp has current offshore records that identify Novatrix SRL and connect the LevelUp domain directly to an Anjouan B2C licence, with a separate Tobique company-level holder entry. Those records are useful for identifying the present operator and possible offshore complaint channels. They do not authorise the provision of online-casino services to people in Australia. For an Australian reader, the clearest practical distinction is therefore between identifying who regulates the offshore operator and recognising that Australian law still prohibits the casino service from being offered locally.